Friday, June 6, 2008

Acer Laptop Woes

If you are looking to purchase a laptop, I do NOT recommend Acer products.

My husband bought me a brand new Acer laptop last August. I've only had it about 9 months and it has already had multiple parts break on it. The touch pad buttons stopped working properly. The space bar developed problems. And the DC power box/pin broke causing recharging problems. So, much to my dismay, I had to mail it halfway across the country, at my expense ($17 via UPS) and survive two weeks without my computer.

I can tell you that I was not happy to be without my computer for two weeks. I had no access to my documents, my family's photos, or my passwords. Because every website has different requirements for user IDs and passwords, I use Roboform to remember them all for me. Because of that, I don't know all of my passwords and ended up being unable to access two crucial websites while my computer was in repair. This ended up being a significant problem.

As you can imagine, I was thrilled to get my computer back today. There was one problem: in the process of fixing my computer, they broke something else on it. My wireless connectivity button is now broken. It was just fine when I sent the computer to them. I called them about it and they were oh so gracious to pay for the shipping to them this time. I'll still be without my computer for 2-3 weeks again.

I know that I'll need access to some of my documents while it is gone so I'll have to email them to myself so I can use them on another computer. I'll also be copying some other files to CD in case I need them and writing down all of my passwords so I have access to those websites I need.

What a pain!

When I'm ready for a new laptop, you can be sure it won't be an Acer. I'll be looking for something that, hopefully, will be better made. I'll definitely look for better repair service. While requiring customers to mail their laptops to the company and then wait 7-10 days for repair before their laptops get mailed back may work for the company, it definitely doesn't work for the customer.

Whatever happened to providing quality products and quality customer service?

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Deb said...

This is similar to what my Hubby is dealing with. Back in Feb. we bought him a portable dvd player for those all day field trips he works - after using it 3 or 4 times it broke. Problem is that he had to wait a week for their special shipping label to arrive and then send it off and then they will send him a Target gift card for the purchase price. Of course we bought it on sale so the gift card won't cover the current price - but the store manager has told him he will mark one down to the gift card price as we were told this was a replacement warranty.
I still think it is pretty absurd that it broke after being used less than 5 times!